Cookie Policy

Privacy & Cookies Policy

 

This privacy policy applies between you, the User of this Website and Vilo Media Ltd, the owner and provider of this Website. Vilo Media Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Definitions and interpretation

1. In this privacy policy, the following definitions are used: 

Data

collectively all information that you submit to Vilo Media Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

Vilo Media Ltd, or us

Vilo Media Ltd, a company incorporated in England and Wales with registered number 10181060 whose registered office is at Kemp House, 160 City Road, London, EC1V2NX;

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by Vilo Media Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Vilo Media Ltd and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, https://vilo.media, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 2. In this privacy policy, unless the context requires a different interpretation: 

 a. the singular includes the plural and vice versa;

 b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

 c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

 d. “including” is understood to mean “including without limitation”;

 e. reference to any statutory provision includes any modification or amendment of it;

 f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

 3. This privacy policy applies only to the actions of Vilo Media Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

 4. For purposes of the applicable Data Protection Laws, Vilo Media Ltd is the “data controller”. This means that Vilo Media Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

 5. We may collect the following Data, which includes personal Data, from you: 

 a. name;

 b. contact Information such as email addresses and telephone numbers;

 c. Instagram username;

 d. in each case, in accordance with this privacy policy.

How we collect Data

 6. We collect Data in the following ways: 

 a. data is given to us by you; and

 b. data is collected automatically.

Data that is given to us by you

 7. Vilo Media Ltd will collect your Data in a number of ways, for example: 

 a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

 b. when you register with us and set up an account to receive our products/services;

 c. when you elect to receive marketing communications from us;

 d. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

 8. To the extent that you access the Website, we will collect your Data automatically, for example: 

 a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

 b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

 9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: 

 a. internal record keeping;

 b. improvement of our products / services;

 c. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

 10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

 11. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in: 

 a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

 b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

 c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

 12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 13. We may use your Data to show you Vilo Media Ltd adverts and other content on other websites. If you do not want us to use your data to show you Vilo Media Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

Who we share Data with

 14. We may share your Data with the following groups of people for the following reasons: 

 a. our employees, agents and/or professional advisors – to provide you the best possible service;

 b. third party service providers who provide services to us which require the processing of personal data – to help third-party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly and ensure that we can manage you as a client seamlessly;

in each case, in accordance with this privacy policy.

Keeping Data secure

 15. We will use technical and organisational measures to safeguard your Data, for example: 

 a. access to your account is controlled by a password and a user name that is unique to you.

 b. we store your Data on secure servers.

 16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: contact@vilo.media.

 17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

 18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

 19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

 20. You have the following rights in relation to your Data: 

 a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

 b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

 c. Right to erase – the right to request that we delete or remove your Data from our systems.

 d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

 e. Right to data portability – the right to request that we move, copy or transfer your Data.

 f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

 21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: contact@vilo.media.

 22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

 23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

 24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

 25. Vilo Media Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Vilo Media Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

 26. We may also disclose Data to a prospective purchaser of our business or any part of it.

 

 27. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookie Policy for Vilo Media
This is the Cookie Policy for Vilo Media, accessible from https://vilo.media

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. 

We use Dubsado as our CRM to provide outstanding customer experience. Cookies are placed in consultation booking forms which help us to book your consultation and create a seamless workflow with you. For more info how Dubsado uses cookies please check their polices.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. 

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: contact@vilo.media